Acting joint chief executive of the British Gambling Commission Sarah Gardner has announced that the Commission’s “immediate action” will be to stop players from gambling “clearly unaffordable” amounts.
Speaking at the Financial Vulnerability Summit 2021, Gardner suggested that the regulators work on a review into remote customer interaction may focus on higher losses, rather than implementing checks for spend at lower levels.
“Our immediate action will be focussed on preventing the types of cases we still see too much of in our casework,” said Gardner.
“In particular this will tackle where operators have allowed people to gamble amounts that are clearly unaffordable, with very limited or no customer interaction until a very late stage.”
Gardner cited a casework example from the 2020 Compliance and Enforcement Report, where an online casino customer accumulated losses of £16,500 in 7 hours and was only contacted by the operator to confirm a payment from a new card.
Last year the Co..